Frequently Asked Questions

Everything you need to know about our premium artisanal teas and specialty snacks.

Where does Yunomi source its products?

We work directly with small-scale family farms and traditional tea masters across Japan to ensure the highest quality and authenticity in every batch.

How should I store my tea to maintain freshness?

To preserve the delicate flavor and aroma, store your tea in a cool, dark place away from moisture and strong odors. We recommend using our resealable airtight pouches.

Do you offer international shipping?

Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns on opened food or tea. However, if your order arrives damaged, please contact us within 7 days for a replacement.

Are your products organic?

Many of our farmers follow organic practices. You can find specific organic certifications listed on the individual product pages under the 'Specifications' section.

How can I track my order?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress.