Returns & Exchanges

At Yunomi, we strive for the highest quality in every artisanal food product we curate. If your order arrives damaged or incorrect, we are committed to making it right through a streamlined return or replacement process.

1

Contact Support

Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

2

Provide Documentation

For damaged or spoiled food items, please attach clear photographs of the product and packaging to help us process your claim quickly.

3

Receive Authorization

Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) and provide a prepaid shipping label for non-perishables.

4

Refund or Replacement

Once your return is received or your claim is approved, we will issue a full refund to your original payment method or ship out a replacement immediately.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing